Conversational Commerce

Bridging the E-commerce Technology Gap

The world is changing at a rapid pace, and as always the most exciting technology is right around the corner.

Ecommerce businesses lack the necessary technology for a more interactive and seamless online shopping experience.

The Problems?

5 million

Business users registered on
WhatsApp

65%

of customers believe Whatsapp is easier for business chats

61%

of international companies are evaluating Whatsapp as a new communication channel

Are you going to adopt conversational commerce and thrive, or are you going to wait until someone else shows you what success in this field looks like?

If you’re not already using WhatsApp for customer engagement, now is the time to start.

The stores of the future will be built on top of conversational platforms, the jobs of the future will be based on managing them, and this transition has already started.

WhatsApp vs. SMS for Business Communication

Checkout how whatsapp and SMS stack up against each other for your business messaging needs.

SMS

Accessible to anyone with a phone
and working SIM
Additional costs incurred for
communication
Non end-to-end encryption, unsafe to communicate
sensitive data
Short and concise text
messages
160 character - limit
Can’t create brand-profile
Open rate of 30%
Engagement rate - 30%

Whatsapp

2b+ users worldwide. Needs internet
connection.
Internet connection costs for Business app,
WhatsApp + BSP costs for WhatsApp API
Complete end-to-end encryption, safer
option to send codes OTPs, etc.
Rich visual media format messages
No character limit
Can create a verified business profile
Open rate of 99%
Engagement rate - 35% - 45%

Ecommerce requires innovative AI technology to assist customers at every stage of their journey, from product searching to checkout, while accommodating individual needs and habits to adapt to varied user flows.

The key to enhancing the online shopping experience is understanding consumers’ desires and concerns in real-time critical moments during the buying process, which requires effective AI solutions found in Whatsapp and other new ocnversational platforms.

Why Invest in Conversational Marketing?

Accelerate your sales

Our conversational commerce solutions enable sales, customer support, and bulk messaging across platforms like WhatsApp.

Generate leads

Provide consumers with a hassle-free and efficient way to schedule appointments, reservations, and test drives at the exact moment when they are most engaged.

Re-target your customers

Drive sales by re-engaging customers across ad networks through personalized conversations to recover abandoned carts, collect feedback, and upsell products and services.

Not convinced? We have tons of other benefits

Our customers Share Their Stories

We’ve Driven Over 730,000 E-Commerce Transactions For Our Clients